Do you deliver?

Butler Balloons offers delivery services throughout all of Manhattan and Downtown Brooklyn. We are willing to travel outside of NYC as well for larger balloon installations. 

Do you have a cancellation policy?

Yes, we do.

All deposits made to hold the date of your event are non-refundable. In the event that your special occasion is canceled, a credit will be held on your account indefinitely and be used for any future purchase or installation from Butler Balloons.

However, if your balance is not paid in full 48 hours prior to your installation, you are at risk for forfeiting your deposit and the installation would then be canceled.

How far in advance should I book my installation?

We recommend you book your event at least 3 weeks in advance, but please keep in mind that busier seasons, such as holiday times, should be booked several months in advance. We also recommend larger installations be booked several months in advance as well. 

However, if you have a balloon crisis, please feel free to reach out to us at Butler Balloons and we will always try to do our best to help you.

How do I order from Butler Balloons?

Step 1: Complete our inquiry form online.

Step 2: You will hear from me within 48 hours.

Step 3: After we have gone over questions and details on your order, we are ready to proceed with your balloon contract including the necessary deposit/payment. 

Do you come back and remove the installation at the end of the event?

Once your event has ended, it is the client’s responsibility to remove your arrangement. If you are interested in Butler Balloons returning to your event to remove the balloons, this can be provided at an additional charge and needs to be communicated upon inquiry.

What type of balloons do you use?

Butler Balloons uses 100% biodegradable latex balloons and mylar foil balloons in our products and installations. We use the highest quality balloons available on the market so that you have a finished product that is high-end and luxurious.

How long does the balloon display last?

Butler Balloons cannot guarantee the lifespan of your balloons after they have been picked up or delivered. Balloons are temporary items by nature. Although Butler Balloons uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by the elements, rough handling, or other uncontrollable factors. In the right environment, balloon displays from Butler Balloons can last months.